Privacy Policy | Wall Pannels – Your Data, Protected with Care

Welcome to Wall Pannls! Wall Pannels is a trading name of Shower Panels Warehouse LTD.

WallPannels.co.uk is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website.
By using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our Services. The types of information we may collect include:

Personal Information: Information that identifies you, such as:
- Name
- Email address
- Phone number
- Postal address
- Payment details (processed securely via third-party payment processors)
Usage Data: Information about how you interact with our Services, such as:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on pages
App-Specific Data: Information collected through the App, such as:
- Camera access for AR visualization (with your consent)
- Photos uploaded for customization (with your consent)
- Location data (optional, for delivery estimates, with your consent)
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, such as:
- Remembering your preferences
- Analyzing site traffic
- Personalizing content

2. How We Use Your Information

We use your information to provide, maintain, and improve our Services, including:

Processing and fulfilling orders, including delivery of wall panels.
Providing customer support and responding to inquiries.
Personalizing your experience, such as recommending products based on your browsing history.
Enabling AR visualization and customization features in the App.
Sending promotional emails or push notifications (with your consent).
Analyzing usage trends to improve our Services.
Preventing fraud and ensuring the security of our Services.

3. How We Share Your Information

We may share your information with third parties only in the following circumstances:

Service Providers: We work with trusted third parties (e.g., payment processors, delivery companies, analytics providers) to perform functions on our behalf. These providers are contractually obligated to protect your information.
Legal Obligations: We may disclose your information if required by law, such as in response to a court order or to comply with regulatory requirements.
Business Transfers: If we sell or merge our business, your information may be transferred as part of the transaction, subject to confidentiality agreements.
With Your Consent: We may share your information with third parties if you explicitly consent, such as opting into a marketing partnership.

We do not sell your personal information to third parties for their marketing purposes.

4. Cookies and Tracking Technologies

We use cookies to enhance your experience. You can manage cookie preferences through your browser settings or our cookie consent tool. Types of cookies include:

Essential Cookies: Necessary for the operation of our Services (e.g., maintaining your cart).
Analytics Cookies: Help us understand how users interact with our Services.
Marketing Cookies: Enable personalized ads and content (optional).

5. Your Rights and Choices

Under the UK GDPR, you have the following rights regarding your personal information:

Access: Request a copy of the information we hold about you.
Rectification: Correct inaccurate or incomplete information.
Erasure: Request deletion of your information, subject to legal obligations.
Restriction: Limit how we process your information in certain cases.
Data Portability: Receive your information in a structured, machine-readable format.
Objection: Object to processing for direct marketing or other purposes based on legitimate interests.

To exercise these rights, contact us at privacy@wallpannels.co.uk. You may also lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk.

You can opt out of marketing communications at any time by clicking “unsubscribe” in emails or adjusting settings in the App.

6. Data Security

We implement industry-standard security measures, including encryption, secure sockets layer (SSL) technology, and access controls, to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes. For example:

Order information is retained for 7 years to comply with tax regulations.
Account information is retained until you request deletion or your account is inactive for 3 years.
Analytics data is anonymized and retained indefinitely for trend analysis.

8. International Data Transfers

Your information may be processed in countries outside the UK, such as the European Economic Area (EEA) or the United States, where our service providers operate. We ensure these transfers comply with UK GDPR through Standard Contractual Clauses or other approved mechanisms.

9. Third-Party Links

Our Services may contain links to third-party websites (e.g., payment processors). We are not responsible for their privacy practices and encourage you to review their policies.

10. Children’s Privacy

Our Services are not intended for individuals under 16. If we learn that we have collected personal information from a child under 16, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and App or by sending you an email. Your continued use of our Services after such changes constitutes acceptance of the updated policy.