INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How can I get in touch with your customer service team?

You can reach us through our online contact form, email us at info@wallpannels.co.uk, or call our dedicated helpline during business hours. We’re here to assist you with any queries regarding products, orders, or services.

What is your response time for queries?

We aim to respond to all customer inquiries within 24 hours (Monday to Friday). For urgent matters, we recommend calling us directly for a quicker response.

Do you offer expert advice for choosing the right wall panels?

Yes! Whether you’re renovating a bathroom, kitchen, or commercial space, our specialists are happy to guide you in choosing the most suitable waterproof wall panels based on your style and functional needs.

Where are you based and do you serve all of the UK?

WallPannels.co.uk is based in the UK and proudly delivers to all locations across mainland UK. Delivery details can be found on our Shipping Policy page.

Can I request a custom order or bulk purchase for larger projects?

Absolutely! We welcome bulk orders, trade inquiries, and custom quantity requests. Contact us directly for personalised support and pricing options.

I have a problem with my order – what should I do?

Please contact us immediately through the form or by email with your order number and issue details. We’ll resolve your concern swiftly in line with our Refund & Returns Policy.

Do you provide installation support or instructions?

Yes, we offer detailed installation guides available on our Installation Instructions page to help both DIYers and professionals achieve flawless results.

Are your wall panels suitable for bathrooms and wet areas?

Definitely. All our wall panels are 100% waterproof, making them ideal for bathrooms, kitchens, shower spaces, and high-humidity environments.

Can I track my order after purchasing?

Yes, once your order is dispatched, you will receive a tracking number via email to monitor your delivery status in real-time.

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